MOISES LEMUS

(312) 613-6192 • lemusmoises88@gmail.com • https://www.linkedin.com/in/moises-o-lemus/

EXECUTIVE SUMMARY

Data and Business Analysis • Delivering Business Value • Team/Organizational Leadership

An impact-focused, data-driven professional and leader acknowledged for 8+ years of consistent excellence in business and operations analyst roles with cross-industry companies. Verifiable record improving and automating processes, reducing OPEX spending, optimizing workflows, reducing labor hours, and returning YoY revenue to the business.

Learns quickly; thinks analytically; solves problems that have perplexed others. Continually seeks to make company and client data more illustrative and actionable; recognizes opportunities to migrate, consolidate, or track data with greater skill and more evident purpose. A talented project manager, strategic planner, and multi-tasker with superior organizational and administrative skills. Cognizant of the big picture, as well as granular details that often drive success.

Extensive experience managing project resources/indirect reports; repeatedly entrusted to train all organizational levels, from individual contributors to executive and C-level teams—on new systems and databases, ensuring all automation and technologies are fully comprehended. Poised for transition to a management-level role.

AREAS OF KNOWLEDGE OR EXPERTISE

Data Modeling/Analysis - Building Relationships - Business Analysis - Cost Reduction & Control - Data Reporting - Project Management - Process Improvement Budgeting & Forecasting - Problem Solving - Data Visualization - Strategic Planning - Industry Compliance - Database Administration Sales/Operations Analysis - Team Builder & Leader - Stakeholder Engagement

PROFESSIONAL EXPERIENCE

HouseCanary: 06/2022-05/2023

Technology-powered national brokerage providing cutting-edge real estate services and related analytics

Sales Operations Specialist

Brought in to bring much-needed visibility into the company’s data reporting, most notably across the Sales org; Tasked to clean up the data, centralize it, and make it generally more accessible to all levels of Sales professionals who relied on it—enabling greater fluidity of company’s business-critical sales operations. Responsible for finance and business analysis, data analysis, and visualization. Served as Salesforce.com Administrator.

  • Led digital transformation/automation initiatives to ensure data retrieval was efficient and visible enough to deliver reliable business insights.
  • Entrusted to train FTEs, from reps pulling up sales data points—to helping management and executive leadership teams fully understand the technology and automation being leveraged to move the business forward.
  • Liaison with the Sales leadership team to determine the optimum location for data storage and centralization—spanning reporting, dashboard creation, and utilization of Salesforce, Tableau, and Google Sheets—depending on the unique business need or customer segment involved.

ezCater: 01/2022-06/2022

World’s largest online marketplace for business catering; most trusted provider of corporate food solutions

Senior Business Operations Analyst

Took over the company’s business operations analytics across Finance; specifically charged with accelerating AR and AP functions. Led automation efforts from requirements gathering through implementation and training. Responsible for SOC-2 compliance adherence.

  • Researched options for acquiring an external tool to implement AR/AP process automation; interfaced with all stakeholders for buy-in—negotiated fees with a vendor.
  • Led training activities with the Accounting Manager, including documentation for a new system.
  • Delivered automation of 450+ net new invoices MoM. Reduced labor hours 40%. Reduced late invoices by 150 MoM. Facilitated $55,000+ increased revenue capture in 2022—improved customer satisfaction per surveys.

Spins LLC: 06/2019-12/2021

Leading wellness-focused data technology company; offers cross-industry retail consumer insights, analytics, consulting

Senior Business Analyst

Recruited to this burgeoning Wellness-focused data technology company based on experience cleaning data. (E.g., the Company’s retail grocery clients’ PLU codes would typically change from store to store or season to season, compromising data integrity and accuracy). Owned business analytics and data cleanup to facilitate data scientists’ efforts to create more accurate algorithms.

  • SQL Query SME to clean millions of data entries and perform data modeling for customer sales forecasting.
  • Improved data scientists’ algorithm accuracy from 87% to 97% by creating mapping tables—significantly enhancing the ETL process via SQL queries.
  • Led data warehouse migration, sending 1B+ rows of data from one warehouse to another, providing enhanced data capacity.
  • Additional algorithm improvement successes included developing multiple Jupyter Notebooks to establish Proof of Concept (POC) and Minimum Viable Product (MVP) to create APIs on databases.

Mobivity: 11/2018-06/2019

Connects mobile game/app marketers with best-in-class brands to drive acquisition and retention via real-world rewards

Operations Lead, Belly

Mobivity acquired Belly product. Recognized SME on Belly, overseeing end-to-end Sales Operations, vendor relationships and administration, software, pricing, and account management. Facilitated training. Served as Salesforce administrator.

  • Informed critical management decisions by creating and delivering reports and dashboards illustrating customer churn, pipelines, and usage.
  • Recognized for improving customer service, satisfaction, and retention by seamlessly managing customer transitions.

Hatch Loyalty (FKA Belly): 01/2015-11/2018

Providers of a customer activation engine designed to connect retailers with customers in the moments that matter most

Business Operations Analyst

Served in Operations Manager/Tech Team Lead role with Belly; transitioned to own business operations and billing subscription management at Hatch—including P&L, OPEX budgets, and vendor relationships. Served as Salesforce Admin.

  • Spearheaded transition to a 3P fulfillment company, delivering a 60% reduction in MoM fulfillment costs.
  • Created a data analytics and visualization pack via ETL to deliver transactional data illustrating and assessing Retail industry trends, assisting the company’s objective to graduate from SMB to the Enterprise sector.
  • Implemented a new support ticketing module and telephony system within Salesforce—facilitated user training.
  • Revamped 14 million transactional line items in PostgreSQL to establish increased data illustration and facilitate the creation of customer segments and product pairing recommendations.
    PRIOR: OPERATIONS MANAGER & TECH TEAM LEAD, BELLY (2016-2017); BELLY CARE SPECIALIST, BELLY (2015-2016)

EDUCATION, CERTIFICATION, PROFESSIONAL DEVELOPMENT & SOFTWARE KNOWLEDGE

  • Emergency Medical Technician (EMT Paramedic) City Colleges of Chicago-Malcolm X College, Chicago, Illinois
  • Six Sigma White Belt Certification, SPINS
  • Complete SQL Bootcamp Certification, Hatch Loyalty
  • Complete Python Bootcamp Certification, Hatch Loyalty
  • “Be an Effective Hybrid or Virtual Employee,” LinkedIn Learning

Technical Proficiencies

Microsoft Office Suite, including Excel • MySQL • PostgreSQL • HubSpot • Tableau • Periscope • Zuora • Zapier • Intacct • Xero • G Suite • Google BigQuery • Python • Jira • Confluence • Jupiter Notebooks • Salesforce • ZoomInfo • Chorus.AI • Outreach.io • DocuSign • Rattle • Trello • Calendly